Facilities

We offer following facilities on service numbers which whether or not combined with each other approach to desired functionalities;

Time and date routing; depending on ‘day of week’ and ‘time of day’ of the call, calls will be connected through to several destinations.
Message; before a ‘live’ conversation starts in business hours, the caller will hear a message. In non business hours when the office is closed or at very busy moments during business hours, the callers will hear a message that they can’t be put through a ‘live’ agent.
Choice menu; Service numbers for several aims (e.g. for call overloads, helpdesk and marketing combined) callers could be connected directly with the good counter quickly and easily by means of a menu option.
Overflow; if it’s not possible to answer a call because there is nobody available to answer or all lines are busy this facility places a call through automatically to an alternative end-destination.
Agent availability routing; when there are several employees taking the calls, this facility allows you to have maximum control on who could answer the calls and how the calls are divided; evenly or always first by a fixed team of agents.